This Privacy Policy explains how Clean & Shine processes personal data when you use our website or request residential and office cleaning services, including move-in and move-out cleaning in the Islamabad metropolitan area.
This introduction outlines the general scope of data handling, user rights, and where to direct policy-related questions.
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, and condition photos where provided. We also process limited technical data such as device and browser information, log data, and basic usage records when you use our website.
We receive data when you submit an inquiry, request a quote, arrange access, confirm an appointment, communicate with us, or share photos and instructions. Some data is generated automatically through website use, and some may be received from payment or communication tools used to support the service.
Our site may use essential cookies for core functions, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies are used to support navigation, form submission, and service improvement, and they are not used to identify you for unrelated purposes.
You can usually control cookies through your browser settings and, where available, through on-site preference tools. Disabling some cookies may affect basic site functions, form handling, or preference storage.
We use personal data to respond to inquiries, prepare custom quotes, confirm property condition and access arrangements, schedule appointments, coordinate cleaning visits, process payments, maintain records, manage customer communications, improve website performance, and meet legal or accounting obligations.
We may share personal data with payment processors, communication providers, website hosting services, and other operational vendors that support booking, administration, and service delivery. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality safeguards.
We may share personal data with public authorities, courts, or other parties when required by law, to respond to lawful requests, or to protect our rights, property, customers, or operations. We may also disclose information in connection with fraud prevention, dispute handling, or compliance reviews.
You may have the right to request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or objection to certain processing. Where a request cannot be fully granted, we will explain the reason in general terms.
To make a privacy request, use the contact details in this policy and describe the data or service record involved. We may ask for information needed to verify your identity, confirm your authority, and locate the relevant records before responding.
We retain personal data for the period needed to handle inquiries, complete bookings, manage service records, resolve disputes, meet accounting obligations, and comply with applicable law. When data is no longer needed, we delete it or de-identify it where practical.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
